Privacy Policy

Privacy Policy for Tidy House Pro, LLC

Welcome to the website of Tidy House Pro, LLC and its subsidiaries, affiliated brands, and affiliated companies (hereinafter referred to as “Tidy House Pro,” “Company,” “we,” “us,” or “our”). Tidy House Pro created the website at https://tidyhousepro.com/, as it may be modified, relocated, and/or redirected from time to time (the “Site”), and associated mobile applications (the “App”) (the Site and App together are the “Platform”) to provide information about Tidy House Pro, to facilitate the provision of residential professional services, including residential cleaning (the “Professional Services”), by independent cleaners (“Cleaners”), and to provide Tidy House Pro’s matching and related services for the Professional Services (collectively, the “Services”).

Please read this Privacy Policy carefully so that you understand how we treat your information. By using any of our Services, or otherwise taking an affirmative action of agreement, you confirm that you have read, understood, and agree to this Privacy Policy. If you do not agree to this Privacy Policy, please do not use any of the Services. If you have any queries, please email us at [email protected].

Applicability to Cleaners:

Please note that this Privacy Policy applies to Cleaners only to the extent that they are residents of Texas. Otherwise, if you are a Cleaner who resides in another state, this Privacy Policy does not apply.

Assistance for the Disabled:

Alternative formats of this Privacy Policy are available to individuals with a disability. Please contact [email protected] for assistance.

Other Websites:

The Platform may contain links to websites and services not operated or controlled by Tidy House Pro (“Third Party Sites”). The policies and procedures we described here do not apply to Third Party Sites. The links from the Platform do not imply that Tidy House Pro endorses or has reviewed the Third Party Sites. We suggest contacting those websites and services directly for information on their privacy policies.

This Privacy Policy explains:

Whose information we collect
Information we collect about you
Sources from which we collect your personal information
Purposes for which we use your personal information
How we may disclose your personal information
How We Respond to ‘Do Not Track’ & Other Signals
Cookies
Privacy rights & Additional Disclosures for Certain U.S. Residents
Change of Control
Children’s Privacy
Data Retention and Security
Changes to this Privacy Policy
Contact Information

1. WHOSE INFORMATION WE COLLECT

Tidy House Pro obtains information from various individuals and entities. These individuals and entities are defined below by what they are referred to in this Privacy Policy and when their information is collected. Entities may overlap and are not exclusive categories.

Website Visitors: When you visit this website or contact us directly for information.
Consumers: When you review, book, and receive Professional Services through the Platform and Services.
Cleaners: When you, as a resident of Texas, use our Site to become an independent contractor to provide Professional Services.
Vendors: When you become a vendor to Tidy House Pro.

The use of “you” and “your(s)” throughout this Privacy Policy will, depending on the context, refer to a Tidy House Pro Website Visitor, Consumer, or Cleaner.

2. INFORMATION WE COLLECT ABOUT YOU

Information You Give Us: You may give us information by signing up for an online account, entering information through our online forms or surveys, inputting information while using our Services, or contacting us by phone or email for information or customer services.

The categories of information include:

Identifiers: Name, telephone number, postal address, email address, social security number, date of birth, and similar information.
Categories of Personal Information under Texas Law: Name, signature, postal address, telephone number, employment, bank account number, credit card number, debit card number, or other financial information.
Characteristics of Protected Classifications: Demographic data, including gender, age, and other survey-based data.
Commercial Information: Products or services purchased, including home details for cleaning.
Internet or Other Network Activity: Interactions with our Platform, including browsing and search history.
Geolocation Data: Determining the distance between a Cleaner and a Consumer for time-of-arrival purposes.
Audio, Electronic, or Visual Data: Video or audio recordings submitted when contacting support or leaving feedback.
Professional or Employment-Related Information: Employment details from Cleaners.
Inferences: We may infer information, such as cleaning preferences based on your use of services.

Information We Automatically Collect:

Sites: Log data such as IP address, browser type, pages visited, and time spent on each page.
Devices: Device-specific information like IP address, log-in credentials, and location data.

Information We Collect From Third Parties:

If you access our Site via third-party platforms (e.g., Facebook or Google), we may collect personal information shared by those services.

3. SOURCES FROM WHICH WE COLLECT YOUR PERSONAL INFORMATION

You: Personal information you provide to us directly.
Automated Technologies: Collected via cookies and other tracking technologies.
Government: Personal information received from public authorities.
Google, Facebook, and Other Companies: Data from social media and analytics partners.
Affiliated Brands: Personal information from other entities within Tidy House Pro.
Public Internet Sources: Information from publicly available databases.
Recording Technologies: Information collected via voicemail and other communications.

4. PURPOSES FOR WHICH WE USE YOUR PERSONAL INFORMATION

Providing Services: To submit, track, and facilitate your requests for Professional Services.
Support and Marketing: To provide customer support, marketing, and promotional materials.
Monitoring, Security, and Compliance: To comply with legal obligations and protect the safety of the platform.
Incidental Purposes: Related to the above purposes.

5. HOW WE MAY DISCLOSE YOUR PERSONAL INFORMATION

With Your Consent: We may share your information with others with your consent.
Affiliates and Vendors: Information shared with vendors to operate and maintain the Platform.
Cleaners: We share necessary information with Cleaners to provide their services.
De-identified & Aggregated Information: We may share anonymous data with third parties.

6. HOW WE RESPOND TO ‘DO NOT TRACK’ & OTHER SIGNALS

We currently do not respond to “Do Not Track” signals, and users can opt out of tracking through browser settings or Global Privacy Control (GPC).

7. COOKIES

We use cookies to enhance site functionality. You can manage cookies in your browser settings. Please see our [Cookie Policy] for further details.

8. PRIVACY RIGHTS & ADDITIONAL DISCLOSURES FOR CERTAIN U.S. RESIDENTS

Several jurisdictions grant state residents certain rights and disclosures. We provide the following information to further help you understand your potential privacy rights.

Right to Know and Portability:
You may have the right to submit a verifiable request for specific pieces of your personal information collected in the preceding 12 months and for information about Tidy House Pro’s collection, use, and disclosure of your personal information during that same 12-month period. If the information is available in a digital format, you may have a right to obtain a copy of your personal information that you previously provided in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the information without hindrance. In addition, you may have a right to confirm whether Tidy House Pro is processing your personal information and a right to know the categories of your personal information that Tidy House Pro sold or shared for cross-context behavioral advertising and the parties to which those categories were sold or shared.

Right to Delete:
You may have the right to submit a verifiable request for the deletion of personal information that you have provided to Tidy House Pro.

Right to Correct:
You may have the right to submit a verifiable request for the correction of inaccurate personal information maintained by Tidy House Pro, taking into account the nature of the personal information and the purposes of processing the personal information.

Right to Opt Out of Sales and Sharing:
Residents of certain U.S. states may have the right to opt out of having their personal information sold or shared for targeted advertising by clicking the “Do Not Sell or Share My Personal Information” link at the bottom of our website and selecting your preferences. You can also submit a request by sending an email to [email protected].

You may additionally implement a browser setting or extension to communicate your selling and sharing preferences automatically to the websites you visit. We honor your right to opt out of the sale and sharing of your personal information as signaled by a universal opt-out signal or Global Privacy Control (“GPC”). To enable GPC, you can visit the Global Privacy Control page at https://globalprivacycontrol.org/orgs. If you download a supported browser or extension and exercise your privacy rights with GPC, we will turn off certain third-party cookies on our Site after our Site detects a GPC signal. However, if you visit our Site from a different device or from a different browser on the same device, you will need to opt-out or use an opt-out preference signal for that browser and/or device.

Opting Out of Cookies and Sale/Sharing Using Online Tracking Technologies:
Our use of online tracking technologies may be considered a “sale” / “sharing” under applicable law. Residents of certain U.S. states may have the right to opt out of being tracked by these third parties by clicking the “Do Not Sell or Share My Personal Information” link at the bottom of our Site and selecting your preferences.

Residents of certain U.S. states may opt out by broadcasting an opt-out preference signal, such as the Global Privacy Control (“GPC”) (on the browsers and/or browser extensions that support such a signal). To download and use the browser supporting the GPC browser signal, click here: https://globalprivacycontrol.org/orgs. If you choose to use the GPC signal, you will need to turn it on for each supported browser or browser extension you use.

Limiting the Use of Sensitive Personal Information:
Residents of Texas have the right to direct us to use or disclose sensitive personal information only for providing goods or services, or as otherwise minimally permitted under applicable law. However, we only use sensitive personal information to provide our goods or services, or as otherwise minimally permitted under applicable law.

Third Party Marketing:
If you are one of our customers, Texas Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information to third parties for the third parties’ direct marketing purposes. You can submit an opt-out request by emailing us at [email protected].

Automated Processing & Profiling:
Residents of certain U.S. states have the right to opt out of the processing of personal information for purposes of profiling in furtherance of decisions that produce legal or similarly significant effects concerning a consumer. However, we do not use profiling of Consumers to make decisions with legal or similarly significant effects on the Consumer.

How to Exercise Your Rights:
Except for opt-out rights, which are described in the applicable subsection below, you can submit requests to exercise your rights in the following ways:

Email: [email protected]

How We Will Verify Your Request:
If you submit a request through an adequately secure password-protected account that you created before the date of your request, we will use the authentication mechanisms in the account to verify your identity. Otherwise, we match personal information that you provide us against personal information we maintain in our files. The more risk entailed by the request (e.g., a request for specific pieces of personal information), the more items of personal information we may request to verify your identity. If we cannot verify your identity to a sufficient level of certainty to respond securely to your request, we will let you know promptly and explain why we cannot verify your identity.

Authorized Agents:
If an authorized agent submits a request to know or delete on your behalf, the authorized agent must submit with the request either (a) a power of attorney that is valid under applicable law, or (b) a document signed by you that authorizes the authorized agent to submit the request on your behalf. In addition, we may ask you or your authorized agent to follow the applicable process described above for verifying your identity. You can obtain the “Authorized Agent Designation” form by contacting us at [email protected].

Appeal Process:
If we do not decide to act in response to your request to exercise a right, we will provide a timely response detailing the reasons for not taking the action and, depending on your jurisdiction, any rights that you may have to appeal our decision.

Non-Discrimination:
Tidy House Pro will not unlawfully discriminate against you for exercising your privacy rights.

9. CHANGE OF CONTROL

Personal information may be transferred to a third party because of a sale, acquisition, merger, reorganization, or other change in control. If we sell, merge, or transfer any part of the business, part of the sale may include your personal information.

10. CHILDREN’S PRIVACY

We do not knowingly collect any information from anyone under 16 years of age, and our Services are directed to people who are at least 16 years old or older. If you are under the age of 16, you are not authorized to use the Platform. If you become aware that a child has provided us with personal information, please contact us using the contact details at the end of this Privacy Policy. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information.

11. DATA RETENTION AND SECURITY

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. However, no website, application, or transmission can guarantee security. Thus, while we have established and maintain what we believe to be appropriate technical and organizational measures to protect the confidentiality, security, and integrity of personal information obtained through the Platform, we cannot ensure or warrant the security of any information you transmit to us.

We retain information from or about you for so long as necessary to fulfill the purposes outlined in this Privacy Policy. When the information is no longer necessary for these purposes, we delete it or keep it in a form that does not identify you, unless we are required by law to keep this information for a longer period. When determining the retention period, we take into account various criteria, such as the type of products and services requested by or provided to you, the nature and length of our relationship with you, possible re-enrollment with our products or services, the impact on the services we provide to you if we delete some information from or about you, mandatory retention periods provided by law and the statute of limitations.

12. CHANGES TO THIS PRIVACY POLICY

If we change this Privacy Policy, we will post those changes on this page and update the Privacy Policy modification date above. If we materially change this Privacy Policy in a way that affects how we use or disclose your personal information, we will provide a prominent notice of such changes and the effective date of the changes before making them.

13. CONTACT INFORMATION

For questions or concerns about Tidy House Pro’s privacy policies and practices, please contact us at [email protected].