Frequently Asked Questions

Many of our customers have specific questions about our professional maid services. Here are just a few of the frequently asked questions we hear at Cleaning Company.

General Questions

How can I get a quote?–+

Simply click Book Now to get an instant price.

Am I charged the full quoted amount even if it doesn't take that long to clean my house?–+

No, you’re only charged based on the amount of time your cleaner was actually at your home working. If they finish early, you aren’t charged the full amount quoted.

Does someone have to visit my house before I can book a cleaning?–+

Absolutely not! We wouldn’t want pushy sales people coming to our house so we would never do that to you. You can get a quote and book your cleaning online. It takes about one minute.

Are cleaning supplies included?–+

You bet they are! That's why Tidy House Pro is such a great value!

What if I'm not happy with my cleaning?–+

Please get in touch with us within 24 hours and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.

Scheduling Questions

CAN I GET A SAME-DAY BOOKING?–+

We no longer offer same day bookings. So sorry.

DO I HAVE TO BE HOME FOR MY CLEANING?–+

It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house by putting the information in your customer dashboard.

DOES MY CLEANER ARRIVE AT THE EXACT TIME I BOOK?–+

You cleaner will arrive within your arrival window..

WHEN AM I CHARGED FOR THE SERVICE?–+

You are not charged until after the cleaning has been completed. However, a hold for the amount of your cleaning is placed the day before your service to ensure your booking spot is reserved for you.

ARE THERE NAY COMMITMENTS OF CONTRACTS?–+

No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or pre-determined number of appointments.

Cleaning Questions

WHAT'S INCLUDED IN A STANDARD CLEANING?–+

For more details on what we offer, please check out our Services page.

DO YOU PROVIDE THE SUPPLIES?–+

Yes, all supplies are included.

WHAT SERVICES DO YOU OFFER?–+

We offer Hourly standard cleaning, deep cleaning and move in move out cleaning.

HOW MANY CLEANERS DO YOU SEND?–+

Only one cleaner is sent to your home. If you’re on a recurring schedule, we’ll do our best to match you with the same person going forward. Sometimes you will get 2 cleaners that work on "man hours". For example, if you purchased 4 hours of cleaning your 2 cleaners would clean for 2 hours total (2 hours each) for a total of 4 service hours.

ARE CLEANING COMPANY CLEANERS SCREENED?–+

Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require significant experience in residential house cleaning to work with us.